Shipping Policy

Last updated: July 9, 2026

Thank you for shopping with Hannah Made Co. This page explains how our custom photo magnets are produced, packaged, and delivered across Canada.

1. Production & Processing Time

Because every order is custom-made using your uploaded photos, please allow 2–5 business days for production and processing before your order is shipped. During peak holiday seasons or for unusually large orders, production may take slightly longer.

2. Shipping Destinations & Methods

We currently ship exclusively within Canada. We offer predictable flat-rate shipping for all domestic orders. The exact shipping fee is clearly displayed at checkout prior to payment.

Our primary carriers include UPS and Canada Post. Depending on the shipping method selected at checkout (e.g., Standard Tracked or Untracked Lettermail), transit times and tracking availability will vary.

3. Transit Times & Tracking

Once your order leaves our studio in Cambridge, Ontario, standard transit typically takes 3–7 business days depending on your province. If you select a tracked shipping option, you will receive a confirmation email with your tracking number as soon as the shipping label is created.

Please note: If you select an Untracked Lettermail option at checkout (when available for smaller items), a tracking number will not be provided.

4. Pricing & Taxes

All prices are listed in Canadian Dollars (CAD). At this time, Hannah Made Co. operates under the Canada Revenue Agency's small supplier exemption; therefore, no GST/HST/PST/QST is charged or added to your order at checkout.

5. Address Accuracy

Customers are responsible for providing a complete and accurate delivery address. If a package is returned to us due to an incorrect or incomplete address, re-shipping costs will be the responsibility of the customer.

6. Damaged on Arrival

We pack our memory magnets with care, but occasionally items may suffer damage in transit. If your order arrives damaged, please email us at hello@hannahmadeco.com within 14 days of delivery with your order number and clear photos of the damage. You do not need to return damaged custom items to us; we will arrange a replacement (remake) at no extra cost. For more details, please see our Refund Policy.

7. Contact Information

Email: hello@hannahmadeco.com
Phone: 519.501.1925
Ship-From Location: Cambridge, ON, N1T 0C1, Canada