Refund policy

Returns & Refunds

Last updated: July 9, 2026

At Hannah Made Co., we want your keepsakes to bring you joy. Because every order is custom-printed with your personal photos and personalization, all sales of custom items are final. We cannot accept returns, exchanges, or issue refunds for change of mind, buyer's remorse, blurry uploaded photos, or typos submitted in personalization text.

When We Offer a Free Remake

We stand by the quality of our work. You qualify for a free replacement (remake) when:

  • Your order arrives damaged in transit.
  • The item has a verified printing or manufacturing defect.
  • You received the incorrect item or quantity.

How to Request a Remake (30-Day Window)

  1. Email hello@hannahmadeco.com within 30 days of delivery with your order number and a brief description of the issue.
  2. Attach clear photos of the affected item and the outer packaging.
  3. You do not need to ship the item back to us — please keep it or dispose of it. We do not request the return of personalized photo prints.
  4. Once approved, we will produce and ship a replacement at no cost to you.

Provincial Consumer Protection

Nothing in this policy limits your statutory rights under applicable Canadian provincial Consumer Protection Acts (e.g., Ontario CPA, Quebec CPA, BC BPCPA). Where provincial legislation provides specific cancellation rights for distance contracts, you may exercise those rights by contacting us with your order number.

Refunds (By Exception)

Our primary resolution for order issues is a prompt free remake. If a remake is not possible, an approved refund will be issued to your original payment method. Approved refunds typically take 5–10 business days to appear on your bank or credit card statement.

Cancellations & Modifications

Because our production process begins shortly after an order is placed, cancellations and design changes are only possible before production starts. Once your order enters production, we can no longer modify or cancel it.

Contact Information

For any questions regarding your order, quality issues, or remake requests, please reach out to us:
Hannah Made Co.
Email: hello@hannahmadeco.com
Phone: 519.501.1925
Address: 71-635 Saginaw Parkway, Cambridge, ON, N1T 0C1, Canada